In the unlikely event that the product is defective, we will replace it with a good one.
Please note that if the product is sold out at the time of exchange, or if the exchange is not possible due to limited edition or other reasons, we may have to refund your money.

In case of mail order】
Please contact “Creepy Nuts STORE” with your name, order number, and the defective condition within 7 days of receiving the product. We will contact you shortly with instructions on how to proceed.
Please note that you cannot specify the method of exchange.

In the event that an item is returned unilaterally without agreement with the store, or if an item is returned using a method different from that described by the store, the returned item will be disposed of at the store's discretion, and no refund will be made.
*In the event of product defects due to shipping accidents (e.g., CD case damage, product damage or corner damage, etc.), please contact the shipping company directly within 7 days of receipt of the product. Please do not dispose of the cardboard box, as the cardboard box from the delivery will be salvaged along with the damaged product.
*For products with the manufacturer's contact information, please contact the manufacturer directly.
We cannot exchange or return items for another type of product or another pattern.
If you contact the Creepy Nuts STORE by e-mail within 7 days of receiving the item and follow the instructions provided by the store, we will pay for the shipping costs of the exchange.
Please note that we are unable to accept items purchased at other stores. Please contact the store where you purchased the product directly.

We cannot accept exchanges in the following cases
In the case of a request from a person other than the purchaser
・When 7 days have passed after the arrival of the item (please check the item upon delivery)
・When the item has been used
・When the item has been processed or repaired by the customer
・When the item has been washed
・When the item has been damaged or stained by the customer
・When the tag has been cut off
・In general In case of minor manufacturing flaws that can be judged to be within the range of good quality
・If you unilaterally return the item without agreement with us, or if you return the item in a way different from our instructions.

We will reply to you within 3 business days (within 3 days excluding Saturdays, Sundays, and holidays).
If you do not receive a reply e-mail, please contact us again from a different e-mail address within 7 days of receiving the merchandise.