We will reply to you within 3 business days (within 3 days excluding Saturdays, Sundays, national holidays, year-end and New Year holidays, and summer holidays).
If you do not receive a reply after waiting more than 3 business days, please contact us again “from another e-mail address”.

*Replies to your inquiry will be sent from “info@creepynuts-store.com”.
If you contact us using a free email address (gmail, yahoo, icloud, hotmail, live, outlook, etc.), the reply email may not reach your inbox.
Please check your junk mail folder, deleted folder, or other folders if you do not receive a reply e-mail in your inbox.

■If you are using the “@icloud.com” address, even if it is sorted into the spam folder, it will not be received automatically. Please tap the spam folder and confirm receipt.

If you send us an inquiry e-mail by replying to the automatic e-mail “noreply@creepynuts-store.com”, we will not be able to confirm the contents or reply to you because it is a delivery-only address.

*Please allow plenty of time for us to respond to inquiries regarding order operations. Please note that we may not be able to reply to inquiries received on the day before or the day of the order deadline.

We will read all emails with comments, requests, and feedback, and use them as reference for future operations. Please note that we do not reply to any of them.