If you have not received your first delivery after 2-3 days from the date your package became trackable, it is possible that the delivery was not made due to your absence or missing address.

Please contact the delivery company within 7 days of the shipment date.

Please note that the delivery company's retention period is 7 days from the date of first delivery (or the date the package was headed for delivery if the address is unknown); after 7 days, the item will be returned to us as declined receipt and the customer will be responsible for return shipping costs for resending the item.