1. 【Creepy Nuts STORE】
  2. FAQ

FAQ

About Registration

  • Do I need to register as a member?
  • I did not receive a “Membership Registration Complete” email.
  • Can I change my e-mail address?
  • I forgot my password.

Ordering Information

  • Can I change my address after ordering?
  • Can I change my order?
  • Can I cancel my order?
  • Can I purchase items that are “in stock”?
  • Do you ever resell “SOLD OUT” items?
  • I want to make sure my order is ready.
See all 9 articles

About Payment

  • What do you accept for payment?
  • What credit cards can I use?
  • I chose to pay at a convenience store. Will a payment slip be sent to me?
  • Where can I find the number required for payment at convenience stores?
  • The deadline for payment at a convenience store has passed. Can I make a deposit now?
  • I selected the wrong convenience store for my payment.
See all 11 articles

About Product Shipping

  • How much is the shipping cost?
  • When will I receive my order?
  • There has been no first delivery even a few days after shipment.
  • I have multiple orders, can you combine them into one shipment?
  • I realized that I ordered with my old address after it was shipped. Can I change my address now?
  • Can I specify the delivery date and time?
See all 10 articles

About Defective Products

  • The product I purchased was defective.
  • Can I return the product?
  • Can I exchange the size or exchange for another design?

Other

  • About cooling-off.
  • Can I order from any terminal?
  • I have not received a reply to my inquiry email.
  • I can't solve the problem even after reading the FAQ.
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